Fizz refuses to share notice to consumers for alleged copyright infringment

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Rainman
Rainman Posts: 6 ✭✭
in Internet

I got the following email

Nous avons reçu un avis concernant une ou des présumée(s) violation(s) des lois applicables au droit d’auteur (la « Loi ») commise au moyen de l’adresse IP correspondant à votre accès Internet résidentiel Fizz. Nous sommes tenus par la Loi de vous transmettre cet avis, que vous trouverez en pièce jointe.

The email does not contain an attached file.

The law states that Fizz must

Notices must:

  1. state the claimant's name and address

  2. identify the copyright material that is alleged to have been infringed and the claimant's interest or right with respect to that material

  3. specify the location data (e.g. the web address or Internet address associated with the alleged infringement)

  4. specify the infringement that is alleged

  5. specify the date and time of the alleged infringement

I spent an hour with a Fizz technician and they systematic ally refused to acknowledge that they must provide that information.

**What can I do?
**

If I had that information I could find out which computer in the house had that file of play with the router rules.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,410 ✭✭

    It seems that someone using your connection was sharing some copyright media, check who is using some kind of sharing program like torrent
    @Whizz can you help here

  • Rainman
    Rainman Posts: 6 ✭✭

    Yes I know. The question is Fizz is supposed to share basic information in the notice and did not.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 9,848 ✭✭

    @Rainman said:
    I got the following email

    Nous avons reçu un avis concernant une ou des présumée(s) violation(s) des lois applicables au droit d’auteur (la « Loi ») commise au moyen de l’adresse IP correspondant à votre accès Internet résidentiel Fizz. Nous sommes tenus par la Loi de vous transmettre cet avis, que vous trouverez en pièce jointe.

    The email does not contain an attached file.

    The law states that Fizz must

    Notices must:

    1. state the claimant's name and address

    2. identify the copyright material that is alleged to have been infringed and the claimant's interest or right with respect to that material

    3. specify the location data (e.g. the web address or Internet address associated with the alleged infringement)
    4. specify the infringement that is alleged
    5. specify the date and time of the alleged infringement

    I spent an hour with a Fizz technician and they systematic ally refused to acknowledge that they must provide that information.

    **What can I do?
    **

    If I had that information I could find out which computer in the house had that file of play with the router rules.

    In this case just ignore this email until all the details are provided.

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,935 ✭✭

    Hello. Check if you might have a software that blocked the attachments.

    The best way is to ask them and explain to them. What did you download and where..

    Go around the computers and check what they have downloaded. The date of the file will tell you when..

  • alexanderluo10890
    alexanderluo10890 Posts: 856 ✭✭

    I don't think it's Fizz sent you the email. You can reply that email to ask more information.

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