My mobile plan is still in pending activition
I don't know if I missed anything while activating my new sim/ phone plan, but I'd just like to know if there's anything I can do or get in contact with someone to see if there's an issue!
Best Answer
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Hi @dd_hui
Did you port your number?To contact the support https://fizz.ca/en/support
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Answers
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Contact the support https://fizz.ca/en/support
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You should contact the support team for this issue.
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@dd_hui said:
I activated my new mobile plan with fizz yesterday and as of this morning it still says "pending activation" - I don't seem to be able to send or receive texts, or call cannot work too.I don't know if I missed anything while activating my new sim/ phone plan, but I'd just like to know if there's anything I can do or get in contact with someone to see if there's an issue!
Only support can fix this problem https://fizz.ca/en/support
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@dd_hui said:
I activated my new mobile plan with fizz yesterday and as of this morning it still says "pending activation" - I don't seem to be able to send or receive texts, or call cannot work too.I don't know if I missed anything while activating my new sim/ phone plan, but I'd just like to know if there's anything I can do or get in contact with someone to see if there's an issue!
Hello, for this to work you need to wait for the SMS from your old company with its SIM to confirm the number change. Then once that's done, you insert the Fizz SIM.
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Hello dd_hui,
Thanks for reaching out! I’ve gone ahead and verified your account, and I can confirm that you contacted us via live chat.
I also saw that the issue has been successfully resolved by our technical department after further investigations.
Feel free to test your line and see how it works. Here is an FAQ about it https://fizz.ca/en/faq/how-test-my-fizz-line
If you run into any other problems or have further questions, feel free to reach out anytime at https://fizz.ca/en/support — we're happy to help!
Have a nice day.
-Mihai, Community Moderator0
