Modem not getting network, I restarted and even reset it but not getting network still in Montreal

Jot19
Jot19 Posts: 2 ✭
in Internet
My modem is not getting network I have restarted it many time even reset it but still not getting network in Montreal centre ville area. Can somebody help please.

![](https://us.v-cdn.net/6032561/uploads/editor/dj/ujwn4rqqcbiq.jpeg "")

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,425 ✭✭

    @whizz read this please.

    Contact support for this problem: https://fizz.ca/en/support

  • elena code xzi4t
    elena code xzi4t Posts: 12,028 ✭✭

    Hi @Jot19
    This seems to be a temporary internet issue in your area (possibly due to maintenance work). Please try turning off your modem, wait for 5 minutes, check that your coaxial cable is not damaged, and then turn it back on.
    If the problem persists, please contact support — they may have more information about any outages in your area https://fizz.ca/en/support

  • Mike RZMAX
    Mike RZMAX Posts: 4,808 ✭✭
    edited May 30

    @Jot19 said:
    My modem is not getting network I have restarted it many time even reset it but still not getting network in Montreal centre ville area. Can somebody help please.

    There may be an outage in your area.

    Contact support to have your signal checked. https://fizz.ca/en/support

  • Bois_3ISKD
    Bois_3ISKD Posts: 4,614 ✭✭

    Contact support https://fizz.ca/en/support

  • alexanderluo10890
    alexanderluo10890 Posts: 634 ✭✭

    @Jot19 Try to open your modem webpage: http://192.168.0.1/webpages/index.html#status_system, and check your modem WAN status. If it's not up, then contact https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 25,028 admin
    edited 7:25PM

    Hello Jot19,

    I'm sorry to hear that you're experiencing issues with your service. I have verified your modem and signals, and the checks I performed indicated that some signals are not within the normal parameters.

    I recommend following these suggestions, in case you already made the configurations. Please check the coaxial cable to ensure it is properly screwed in at both ends (and see if it is physically damaged or bent as far as you can tell).
    You can even try unscrewing both ends of the coaxial cable and firmly reconnecting them, making sure that the end that was connected to the modem is correctly connected to the coaxial outlet and vice versa.
    If the modem is plugged into a power strip or using extension cords, please remove them and then reconnect the modem to an outlet that is not shared with other devices. We strongly advise against using extension cords/power strips to plug in the modem as this could cause interference and signal fluctuations. You can see more about this here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If you did not make the configurations yet after the reset, where you had to access the modem interface and change the network name and password, please do that first. You can find the instructions here, at point 5: https://fizz.ca/en/faq/how-install-my-wi-fi-modem

    If the issue persists after trying these steps, please reach out to our customer service agents via live chat here: https://fizz.ca/en/support

    Have a good one, 
    -Alexandra, Community Moderator


     

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