Phone order not received

Yoyo226

Hello, I placed an order for an iPhone 15 for the anniversary but I did not receive it the tracking number indicates that it has been delivered. But however, I opened a ticket regarding this problem but for a long time I have had no answer. Currently it is very embarrassing to live without necessarily being located in this situation.
I asked a refund or replacement but Nothing has been offered to me at the moment

Whizz

Hello Yoyo226,
Thank you for reaching out, and we sincerely apologize for the continued inconvenience regarding your iPhone 15 order.
I would like to inform you that I have verified your case that has been escalated to our specialized team for further investigation. At this time, we are still waiting for their response.
Please rest assured that as soon as we receive an update from them, we will notify you immediately via email.
We understand how important this matter is and truly appreciate your patience and understanding as we work toward a resolution.
Have a nice day.
-Mihai, Community Moderator