Phone delivery

moquesnel

I ordered a phone for my mom at the beginning of March, and since I was not home to sign they returned it to the delivery company. I have no way of finding out where the phone is. I would like to cancel the order but there is no such option apparently.

What can I do, I pay for a monthly service with no phone ?

I wrote to Fizz but they never gave me an update.

elena code xzi4t

Hi @moquesnel
Sorry I cannot post the guide, but from your account you can check which delivery company has it and contact them
Or you can contact the support and ask them https://fizz.ca/en/support

You can see the status of all your Fizz orders in your Order history.

• Log into your account and go to My Settings
• Click on Order history / See details.
• Click on the shipping number to see on the carrier’s website the details of your delivery.
• If there’s any inconsistency with the delivery information you see, contact the carrier directly.
• If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
• go to shipping number to track your delivery on the courrier service website

alexanderluo10890

@moquesnel Did they charge you the phone by monthly? If not, you can order a new one.

Whizz

Hello moquesnel,

 I’m very sorry to hear about your experience with the phone delivery. We understand how important this is, and I invite you to discuss this matter privately with our support team. Due to privacy policies, we are unable to share sensitive information on the forum, but we can certainly assist you once we complete the necessary verifications.

Please contact our support team by clicking on this link: https://fizz.ca/en/support. We look forward to resolving this issue for you.

Have a good one,
-Alexandra, Community Moderator