I can not receive sms messages

kimrosen
kimrosen Posts: 2 ✭✭
edited May 30 in My Mobile

I have an iPhone 15. I can send SMS (green) messages but I cannot receive SMS messages. I can receive iMessages (blue) no problem.
My ios is up to date and I have rebooted the phone. My number is properly registered on the phone. I can send and receive voice calls. I reset “Network Settings” and restarted my phone. I have no blocked numbers. Airplane mode is off.
My wife also has FIZZ on her iphone 14 and she can send and receive SMS messages in the same location, so coverage is not an issue.

Best Answer

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 224 ✭✭
    Answer ✓

    Is this a single person you cannot receive text messages from or do you not receive texts from anybody at all?

    Try to completely disable iMessage AND RCS messages on ALL devices that share your Apple ID, including but not limited to your iPhone.

    If the problem persists, check with one of your contacts you are not receiving texts from and make sure their phones sent you actual text messages (aka SMS), NOT iMessage or RCS.

    If it is a single person or select number of people you are having issues with, they may also have to check settings at their end.

    Ignore any comments here about unlimited text plans, money in wallet or number format. They'd only apply for sending texts, which works fine for you, you are only having issues with receiving (which is always free).

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 5,117 ✭✭

    @kimrosen said:
    I have an iPhone 15. I can send SMS (green) messages but I cannot receive SMS messages. I can receive iMessages (blue) no problem.
    My ios is up to date and I have rebooted the phone. My number is properly registered on the phone. I can send and receive voice calls. I reset “Network Settings” and restarted my phone. I have no blocked numbers. Airplane mode is off.
    My wife also has FIZZ on her iphone 14 and she can send and receive SMS messages in the same location, so coverage is not an issue.

    Have you put the country code ("1") before your contact's number?
    I have a friend who had this problem, and adding a 1 before the phone number solved the problem.

  • kimrosen
    kimrosen Posts: 2 ✭✭

    Yes, there’s a “1”.

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,643 ✭✭
    edited May 27

    Hi, SMS does not go through the Internet, so you need to have money in your wallet if you haven't chosen the unlimited text option.

    Contact support if it still doesn't work: https://fizz.ca/en/support

  • elena code xzi4t
    elena code xzi4t Posts: 12,133 ✭✭

    Hi @kimrosen
    Do you have unlimited texts in your plan? If not do you have an addon or money in the fizz wallet

    Try this guide https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    If you still have problem you should consider contact the support https://fizz.ca/en/support

  • Mike RZMAX
    Mike RZMAX Posts: 5,117 ✭✭

    Make sure that "Do Not Disturb" or "Airplane Mode" is not enabled on your phone.

  • suresh0704
    suresh0704 Posts: 102 ✭✭

    Everyone has answered many fixes. Have you checked the below screenshot?

  • suresh0704
    suresh0704 Posts: 102 ✭✭

    Have you enabled send as text message toggle when iMessage is not available?

  • alexanderluo10890
    alexanderluo10890 Posts: 734 ✭✭

    Ask your wife to send you SMS message to see if you can receive it or not. If not, reset your network settings and try again.

  • Whizz
    Whizz Posts: 25,221 admin

    Hello @kimrosen ,

    I'm sorry to hear that you're experiencing this issue. I’ve reviewed your account and noticed that your text messaging is included, so you should be able to use your service without any issue.

    Please reach out to our online customer service team to discuss this further. If the situation persists, they can open a support ticket for you. You can contact our agents by clicking on this link: https://fizz.ca/en/support

    Additionally, please check whether the app you're using to receive SMS is a native app (specifically designed for your phone) or a third-party app. Do WhatsApp and Messenger work correctly? This information can help us better understand the situation.
    You might also find helpful information on our FAQ page: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    We look forward to hearing from you and assisting you further.
    Have a good one,
    -Alexandra, Community Moderator

  • Raboune
    Raboune Posts: 4 ✭✭
    How do you know you can't receive them?
    Some kind of error message?
    Was it working at some point, then stopped? Or never since you signed up?
    How long has that been?
This discussion has been closed.

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