iMessage activation issues

Sneakz
Sneakz Posts: 4 ✭
edited May 27 in My Mobile
So I know they were issues previously in the year with iMessage activation and Fizz, but they appear to have recently occurred for again this past weekend.

My phone simply won’t activate with iMessage and I’ve tried all the previous recommended suggestions.

Fizz is one of three e-sims on this device. Telus and Freedom are the others and those carriers has no issues with iMessage. Fizz didn’t either until about 2-3 days ago.

Any suggestions or is this a larger issue again?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,989 ✭✭
    edited May 26

    Hi @Sneakz

    Here are some steps you can take to troubleshoot and potentially resolve the issue:

    • Verify SMS Functionality: iMessage activation requires sending an SMS to Apple's servers. Ensure that your Fizz line can send and receive SMS messages. You can test this by sending a text message to another number. If SMS isn't working, it could indicate a problem with your Fizz line's SMS service

    • Check Date and Time Settings: Incorrect date and time settings can interfere with iMessage activation. Go to Settings > General > Date & Time and ensure that Set Automatically is enabled .

    • Restart iMessage and FaceTime: Turn off iMessage and FaceTime, restart your device, and then turn them back on. This can help reset the activation process .

    • Reset Network Settings: Resetting your network settings can resolve connectivity issues that might be preventing activation. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Note that this will erase saved Wi-Fi passwords .

    • Use Apple ID for iMessage: If activating with your phone number isn't working, you can try using your Apple ID email address for iMessage. Go to Settings > Messages > Send & Receive, and select your Apple ID under "You can receive iMessages to and reply from"

    IF nothing heps contact the support https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,409 ✭✭

    Hi try to activate "air plaine" mode and desabled it or reboot your mobile.

  • Sneakz
    Sneakz Posts: 4 ✭
    Yeah, I had tried all that before I even posted this thread. Will probably port somewhere else if it’s not resolved by the end of this week unfortunately.
  • elena code xzi4t
    elena code xzi4t Posts: 11,989 ✭✭

    @Sneakz said:
    Yeah, I had tried all that before I even posted this thread. Will probably port somewhere else if it’s not resolved by the end of this week unfortunately.

    Sorry, in the past I saw different posts similar to yours that were resolved after a couple of days. I’m not experiencing the issue at the moment.

  • Whizz
    Whizz Posts: 25,005 admin

    Hello Sneakz  ,

    Sorry to hear about the issue.

    I verified your account and the plan appears to be in good standing on our side.

    Since the only option left is to create a ticket, I suggest you reach our customer service on chat : https://fizz.ca/en/support as they will need quite a few details in order to create the ticket in the first place.

    We apologize for any inconvenience caused in the meantime.

    Have a good one,
    Raul, Community Moderator

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