eSim activation is not working.

dposgate_99
dposgate_99 Posts: 2 ✭
edited May 26 in My Mobile
I've tried using the QR code and entering it manually, neither worked. My phone is compatible with Fizz eSim so I don't know what the issue is. I've tried restarting my device as well, but no luck. What are the next steps?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,001 ✭✭
    edited May 26

    Hi @dposgate_99
    Did you activate the wifi? Installing the eSIM need internet
    If it doesn' t work contact the support https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 25,011 admin

    Hello dposgate_99  ,

    Sorry to hear about the issue.

    I verified the account and it appears that the eSim has been enabled.
    Right now, you should start the transfer process by going to My plans - Install eSim 

    Make sure that you reply to the transfer authorization request that you provider will send you ( you can also contact them to confirm the authorization request once you initiate the transfer ).

    If you still have issues, reach our customer service : https://fizz.ca/en/support for further investigations.

    Have a good one,
    Raul, Community Moderator

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