payment failed
Best Answer
-
- You need to add a new credit card to your account: Go to My settings -> Payment methods -> Add a new payment method.
- You need to associate your new card with your plan(s): Select your plan -> Manage plan -> Change my payment method -> Select your new credit card.
Full guide is here:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information0
Answers
-
You should edit post and remove your phone number, Fizz support should be able to see your account details anyway
0 -
could you send a method to me and let me know how to pay?
0 -
@jamestang
Please remove your email this is a public fourmYou have 15 minutes to edit it, click on the three dots
0 -
You need reach Fuzz support
0 -
Hello jamestang,
We are sorry to hear about the situation encountered with your payment.
After making the necessary verifications into our tools, we noticed that you encountered an error message and that the payment was not processed.
You can try again to pay manually by accessing My Plans, click on Proceed to Payment button and then follow the on screen steps.
Here are more details: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
In case it will still not work, please reach the online customer services agents and they will provide you the necessary assistance.
For that, simply access this link: https://fizz.ca/en/support
They are available at any hour.
Have a great day.
-Lavinia, Community Moderator0
