Humble Request to Remove Spam Label and Ensure Correct Caller ID for My Phone Number!!!!!

kamy
kamy Posts: 26 ✭✭
edited May 23 in My Mobile

Dear Fizz Support Team,

I recently ordered a SIM card through your website and was assigned a new number. I believe this number was not previously in use by someone else. I have been a loyal Fizz customer for over three years and truly appreciate the service so far.

However, I’ve noticed that my number is being marked as spam when I make calls. This is especially concerning as I am currently searching for a job, and I worry that potential employers may not answer my calls due to the spam label.

I kindly request that you check the status of my number and help remove any incorrect spam designation associated with it. Your assistance in resolving this issue would mean a lot to me during this important time.

Thank you for your support.

Best regards,

Answers

  • kamy
    kamy Posts: 26 ✭✭
    edited May 23

    @Whizz Please help me check the reputation of my number and remove any false spam tagging

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 531 ✭✭

    @kamy said:
    @Whizz Please help me check the reputation of your number and remove any false spam tagging

    Oh I will check that

  • kamy
    kamy Posts: 26 ✭✭

    @Whizz @Whizzz Please help me remove this tag ; hope you can find my number from the account . Thanks

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 531 ✭✭

    OUF No problem like yours for me

  • Mike RZMAX
    Mike RZMAX Posts: 4,777 ✭✭

    @kamy said:
    Dear Fizz Support Team,

    I recently ordered a SIM card through your website and was assigned a new number. I believe this number was not previously in use by someone else. I have been a loyal Fizz customer for over three years and truly appreciate the service so far.

    However, I’ve noticed that my number is being marked as spam when I make calls. This is especially concerning as I am currently searching for a job, and I worry that potential employers may not answer my calls due to the spam label.

    I kindly request that you check the status of my number and help remove any incorrect spam designation associated with it. Your assistance in resolving this issue would mean a lot to me during this important time.

    Thank you for your support.

    Best regards,

    For this problem contact support
    https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,409 ✭✭

    Hi why spam… wait @whizz answers probably next hour.

  • kamy
    kamy Posts: 26 ✭✭

    Support team suggesting to get a new phone number . This is my personal number - why would i pay again to change the number . Please someone help me . Thanks

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,409 ✭✭
    edited May 23

    This is not Fizz or all provider. This is who give phone number on Canada. For Fizz the solution is change number.

  • kamy
    kamy Posts: 26 ✭✭

    @G225 code IRSGE Sorry, I dont understand it - Test 12345

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,409 ✭✭

    Sorry I have rewritten. Problem to post.

  • kamy
    kamy Posts: 26 ✭✭

    Yes changed number. Thanks Team

  • junozero
    junozero Posts: 238 ✭✭

    @kamy said:
    Yes changed number. Thanks Team

    Problem solved.

  • Whizz
    Whizz Posts: 25,011 admin
    edited May 23

    Hello @kamy

    Sorry to hear about the issue.

    We can't really control how the numbers are being seen by other providers so as the other users suggested, it`s just easier to change your phone number.

    I can confirm that the change has already been made as I see the order on your Fizz account.

    On the last note, the forum is mostly for suggestion, but if you have issues with your services, it`s advisable to reach our customer service on chat : https://fizz.ca/en/support

    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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