DO NOT BUY FROM FIZZ - IT IS A SCAM

joer289
joer289 Posts: 0 ✭✭
edited May 21 in Phones

My partner and I bought a phone through Fizz in December 2024. I tried multiple times to activate the phone and port over my new number, but Fizz's website would consistently error.

I brought this up with Fizz support multiple times, over several chats and email, but every time I did, they with actively tried to delay me from selecting to return the phone. After 16 days of going back and fourth with Fizz's chat support (which is terribly slow, and a horrible experience - I do not recommend it), I finally just went through the return process and sent the phones back to Fizz (this process was guided by a Fizz member of staff over chat, who assured me Fizz would cancel with Affirm).

I returned the phone and had email confirmation from Fizz and Canada mail that they received it.

It's been 6 months and I'm still paying for my Fizz phone... That I don't have anymore.

Have I reached out to Fizz? Countlessly.

They're main excuse for letting this go on... "We have a 15 day return policy"... Which is just infuriating, because it was their support team that consistently said "No, don't cancel", "We're working on this error", "Give the specialist team 24-48 hours to get this resolved". All of it was lies. Do not believe it.

Will my partner and I ever get a refund? Probably not.

So if I was to ask a question on this forum, it'd probably be; Who else has suffered with this and has anybody had any luck raising a case against Fizz with the Canadian Radio-television and Telecommunications Commission (CRTC)?

Best Answer

  • Whizz
    Whizz Posts: 25,011 admin
    Answer ✓

    Hello @joer289,

    Thank you for letting us know about this.

    I am sorry to hear about the situation you are going through. I can assure you that this is not the kind of experience we want to provide to our customers.

    I verified your Fizz account, and I can see that the situation was already escalated to our dedicated department. Also, our dedicated department already provided an update regarding the situation directly via email.

    I kindly ask to continue the conversation with our dedicated department by replying to the email you received from us earlier today.

    We appreciate your patience and understanding in this situation.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,001 ✭✭
    edited May 21

    I personally didn't have any problems. I believe there's a misunderstanding or a bug on your side that should be resolved by a @Whizz

This discussion has been closed.

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