My bonuses were not calculated correctly
Best Answer
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Hello Mattw,
I am sorry for the situation encountered with the display issue on your Fizz account.
I’ve reviewed your account and can confirm that we technical team is actively working to resolve the situation as soon as possible.
You can follow the ticket progress directly from your account under My settings>My tickets.
As soon as we receive a response from them, we’ll follow up with you by email right away.
Thank you for your continued patience — we’re doing our best to get this resolved as quickly as possible.
If you have further questions in the meantime, feel free to reach us out to https://fizz.ca/en/support
Have a nice day.
-Mihai, Community Moderator0
Answers
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For time to ticket i don t no.. Support answers for this.
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In your bonus history what do you see, you only have a 25 and a 35 applied?
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You probably have a 35 still pending, fizz is waiting for the second payment on the account to go trough.
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I think it should be pretty quick.
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Check your transaction records, it will show where the bonus was applied.
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It is not easy to understand the way they present it.
Like you I received 3 bonus. One of 50$ and 2 of 35$ The bonus was more high a few weeks ago. You remember that we really get the bonus if the person who use the referral code stays two months with Fizz.
At the moment a person use the referral code Fizz says the bonus is «pending»
When the person reach her two months Fizz says the bonus is «received»
But the bonus is applicated to our forfait on our next payment Fizz then says it is «used»
The «balance» is the difference between what you received and what you used
See what I understand with that image who reflect my personal experience
On the compt, for each bonus, we can see a date under the image. That date says when the bonus will be received if the person stays 2 months withz Fizz.
Let see how it goes in my case:
1. I first get a pending 50$ because I used the daughter's referral code when I subsribed to Fizz. I got a message that I received it two months later (at the date indicated) BUT I really get it when they reduced my next payment . So it became used.
2.Two people I don't know used my referral code. The bonus was 35$ at that moment.
I received last week the confirmation that one is received but I will really usedit when Fizz will reduce my next payment. The second one is still pending because the confirmation date is not reached
3. So I have 35$pending, 50$ +35$ received but just 50$ used. Then I have 35$ in Balance1 -
@Mattw said:
I received one bonus of 25$ in April and two of 35$ in May, and used 6$, but my balance has only 54$ now, it should be 89$. I talked to the customer support and they created a ticket to fix it, but how long will it take?I forgot to Quote you with my long answer. I suggest you to read it because I really try to explain the terms used by Fizz for bonus
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