940Mbits Internet package which has a speed of 200Mbits

Essniphor
Essniphor Posts: 2 ✭
edited May 16 in Internet
Hello

I subscribed to Fizz last Friday. The technician came to deliver the router to me on Saturday.

I subscribed to a 940 Mbps service, but the speed I'm getting is 200 Mbps.

Of course, I restarted the Fizz router, reset it, and used wired and/or Wi-Fi.
I tried using only the Fizz router and using my own router.
I ran speed tests with the Fizz app, the Videotron website, and speedtest.net (directly from my router).

Fizz support is asking me for a photo of the router's location. Am I stupid? I've worked in IT and networking for 25 years.

Now what do I do, do I change my internet provider?

Regards

Best Answer

  • Whizz
    Whizz Posts: 25,214 admin
    Answer ✓

    Hello Essniphor,
    Thank you for your message, and I appreciate the steps you've already taken to troubleshoot the issue.
    I’ve reviewed the situation using our internal tools, and I was able to confirm that there was a service unavailability in your area that was likely affecting your internet speed that you have contacted us a few days ago. The issue has since been resolved.
    At this point, I recommend testing your connection again to see if the performance has improved.
    If you're still experiencing reduced speeds, please don’t hesitate to reach out to us directly at https://fizz.ca/en/support so we can investigate further and ensure everything is working as it should. 
    Have a nice day.
    -Mihai, Community Moderator 

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