Porting is not working
I am looking for help right now with my new fizz account. I decided to make the switch from koodo to fizz last night and decided to port over my old phone number. It has now been 12 hours and I have had no confirmation if it has worked.
Heres the info and some photos
This one shows how fizz and koodo are set up right now.
If i call someone on fizz it doesnt work, but if i call someone on my koodo line it still works.
Yes i have said yes to the automated koodo message and also pressed the fizz start transfer button.
Is this something out of my control?
Answers
-
Hello Funkybanana,
I am sorry for the situation encountered.
I have verified your Fizz account and I noticed that the transfer failed due to the wrong IMEI provided.
You can submit a new request to port your number directly on your Fizz account with the correct information.
You will need the account number with your current provider to submit the new request.
To do so you will simply need to go into your account and click on the Notifications button in the top right.
Here is an FAQ that can help you with that at point 1 https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
After you submit the new request if all the information is correct your phone number will be transferred within the next 2 hours and you will be notified via email.
If you have any other questions you can always contact us at https://fizz.ca/en/support
I wish you a wonderful day.
-Mihai, Community Moderator0
