Has anybody taken advantage of the voLTE migration offer?
Please don't tell me to try a different browser, I have tried 4 different browser's, regular and privacy mode, on 3 different operating systems, on two different networks at all times of day and night.
Smells like a bait and switch scam and wondering if I'm just wasting my time trying. The offer has only been available two days and has not worked during that time.
Answers
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Hello Tabrnak,
I am sorry for the situation encountered.
I’ve taken a closer look at your account and can confirm it has been successfully verified.
Upon review, I noticed that the payment issue appears to be related to the card details on file.
Specifically, the card either has an incorrect number or may be expired, which is likely why the system was unable to process it.
If you can update your payment method with a current and valid card, the issue should be resolved.
To add a new card please go under My settings>Payment methods and click on Add a new payment method.
Here is an FAQ about it https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
If the issue persists please reach us out to https://fizz.ca/en/support
Have a nice day.
-Mihai, Community Moderator1