Has anybody taken advantage of the voLTE migration offer?

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Tabrnak
Tabrnak Posts: 4 ✭✭
edited May 11 in Phones
Same problem other people have had with offers in the past. Website won't load credit card information, won't load address, and just endless spins forever.

Please don't tell me to try a different browser, I have tried 4 different browser's, regular and privacy mode, on 3 different operating systems, on two different networks at all times of day and night.

Smells like a bait and switch scam and wondering if I'm just wasting my time trying. The offer has only been available two days and has not worked during that time.

Answers

  • Whizz
    Whizz Posts: 25,536 admin

    Hello Tabrnak,
    I am sorry for the situation encountered.
    I’ve taken a closer look at your account and can confirm it has been successfully verified.
    Upon review, I noticed that the payment issue appears to be related to the card details on file.
    Specifically, the card either has an incorrect number or may be expired, which is likely why the system was unable to process it. 
    If you can update your payment method with a current and valid card, the issue should be resolved.
    To add a new card please go under My settings>Payment methods and click on Add a new payment method.
    Here is an FAQ about it https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    If the issue persists please reach us out to https://fizz.ca/en/support
    Have a nice day.
    -Mihai, Community Moderator 

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