Dual Sim, Fizz is ESim

Girish
Girish Posts: 2
edited May 10 in My Mobile
I just Subscribed With Fizz with a ESim, but only for Data use only, no call and text.
I am using my other service provider for call and text.
I have an Android Samsung phone.
I live in Brampton, Ontario Area.
Having problem Connecting to Fizz network, it always says no internet connection.
Please explain why not working, phone is showing that it has both sims (Fizz is esim).

Best Answer

  • Whizz
    Whizz Posts: 24,906 admin
    Answer ✓

    Hello Girish,
    I am sorry for the situation encountered,
    I have verified your account and I do not see any issues with your plan. Everything looks good on our end.
    I would suggest that you make sure your data is enabled on your phone and deactivate the Wi-Fi and the other sim card you have in your phone to test.
    You can also try to restart the phone to see if that changes anything.
    For Android phones, you may need to configure APN on your own if it doesn't do it automatically.
    Fizz APN settings are:
    APN: mobile.bm
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    APN type: default,mms,supl
    Make sure that the Fizz network is selected when you try to use your data and you have signal.
    Here you can see some troubleshooting steps as well: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    If nothing is working, please contact us in private in order to investigate further at https://fizz.ca/en/support.
    Thank you for your understanding!
    Have a great day!
    -Mihai, Community Moderator 

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,279 ✭✭

    Hi, What is your model of your phone ?

    Verify Compatibility: Some phones might not be fully compatible with Fizz’s eSIM. Double-check compatibility on Fizz’s website.

    https://fizz.ca/en/faq/compatible-devices

    Ensure Proper Installation: If the eSIM wasn't installed correctly, it may not work as expected.

    Restart Your Phone: A simple restart can sometimes resolve connectivity issues.

    Toggle Airplane Mode: Turning airplane mode on and then off can help reset the connection.

    Contact Fizz Support: https://fizz.ca/en/support

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 192 ✭✭
    edited May 10

    You may have to select the Fizz sim to be used for data. You find this menu in Settings under Connections, Network & Internet or something similar.

This discussion has been closed.