Unable to close unanswered support chat

Yilan
Yilan Posts: 2 ✭✭
edited May 9 in Your Fizz Account

I reached out to support yesterday evening at 20:24, requested an agent, and received no respond. Today, when I access the chat and send messages, there's still no response. Can support reach out to me or just close the most recent chat? There's no option or button that allow me to close it or start a new one.

Answers

  • Whizz
    Whizz Posts: 24,858 admin

    Hello Yilan,
    I want to sincerely apologize for the inconvenience you experienced during your recent interaction with our live chat. Unfortunately, your request was not transferred to a representative as it should have been. 
    I've reached out to you directly on your email to ensure we can properly address the situation you contacted us about.
    Thank you for your kind understanding and cooperation.
    Have a wonderful day.
    -Mihai, Community Moderator 

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