Issues with used Fizz phone purchase/refund

bomberman
bomberman Posts: 6 ✭✭
edited May 2 in Phones

Hi, Purchased a "perfect" phone used from Fizz early April and and decided to return it within the 15-days. I got "permission" to return it and used the Fizz return process. I was told it would be 4 to 7 business days for the refund. I have tracked down the package with the tracking number, and it says it's been received on the 23rd of April. I have no information about the status of my refund in my Fizz Account, and it's not even marked as "Phone under evaluation". What's going on? How do I get more information about my return?

Best Answer

  • Whizz
    Whizz Posts: 24,776 admin
    Answer ✓

    Hello bomberman,
    Thank you for the details provided regarding your phone return.
    I have contacted you privately to further discuss this situation on your email.
    Thank you for your kind understanding and cooperation.
    Have a nice day.
    -Mihai, Community Moderator 

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