Visual voicemail not working correctly

Glenn56
Glenn56 Posts: 18 ✭✭
edited May 4 in My Mobile

I am not receiving any visual notification when a voicemail is delivered. I’m using an iPhoneXr with the latest iOS. I’m able to dial into my voicemail box and listen to my messages but I’m not receiving any visual notification that a message is there. I’ve been back and forth with tech support with no resolution. I’ve done resets, sending the text “STATE” to 44744, power cycles etc.. this is an issue and may force me to change providers. Is this happening to anyone else with an iPhone? I know that Android users need to download an app for Visual Voicemail but with the iPhone it’s supposed to be built into the iOS. Any suggestions?
Glenn

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,273 ✭✭

    Hi contact Fizz support for this problem.

  • wenhan
    wenhan Posts: 1,917 ✭✭

    the visual voicemail for iphone is built into ios and it intercepts the call before it gets to the carrier voicemail. so if you have issues, likely need to contact apple side to figure it out.

  • alexanderluo10890
    alexanderluo10890 Posts: 551 ✭✭

    Fizz voice mail do support https://fizz.ca/en/visual-voicemail. Can you setup your iphone https://support.apple.com/en-ca/guide/iphone/iph3c99490e/ios

  • Whizz
    Whizz Posts: 24,894 admin

    Hello Glenn56 ,

    Sorry to hear about the issue.

    I verified your account and it appears that a ticket was raised with our technical team to check what`s happening.
    As soon as updates will be given, you`ll be reached back via email.

    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

Categories