Coverage hole

tinkerbell
tinkerbell Posts: 2 ✭
edited May 3 in My Mobile
Hello! Every time I go to Boulevard des Promenades in St-Bruno, QC, I have issues with my mobile internet. It is super annoying, because I go to that area to visit some stores, and sometimes I want to consult the internet to compare prices or see where else I can buy something, or how far is another store... and nothing loads. It always seems to happen to me when I'm looking for a birthday gift and need to chat with friends live, so it's a big pain!

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 206 ✭✭
    edited May 1

    Are we talking about the mall right next to A30 exit to Route 116? See if the mall has some public WiFi available that you could use.

    If that is not an option, is your phone in Fizz or Fizz EXT when this happens? What's the signal like, i.e. how many bars do you get? You can try Manual Network Selection on your phone. On iPhone, Settings->Cellular->Fizz SIM->Network Selection. Something similar on Android. If your phone is on Fizz when data isn't working, choose Fizz EXT. Or the other way around, depending on your situation. If you manually choose Fizz EXT, don't forget to revert the setting after leaving the mall, so you won't run afoul of Fizz' fair roaming usage policy. If you manually choose Fizz, you'd have to revert it only when you travel outside the Fizz coverage area.

    Your phone may not work on Fizz EXT at all, I don't know if or how Fizz in Québec limits roaming in areas where they generally have their own coverage. Here in Ontario, surprisingly, roaming (aka Fizz EXT) seems to work everwhere, even in the GTA.

  • alexanderluo10890
    alexanderluo10890 Posts: 620 ✭✭

    How is your signal looks like? some area not fully covered.

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,403 ✭✭

    @tinkerbell said:
    Hello! Every time I go to Boulevard des Promenades in St-Bruno, QC, I have issues with my mobile internet. It is super annoying, because I go to that area to visit some stores, and sometimes I want to consult the internet to compare prices or see where else I can buy something, or how far is another store... and nothing loads. It always seems to happen to me when I'm looking for a birthday gift and need to chat with friends live, so it's a big pain!

    Hi, some phones are less sensitive than others but report to Fizz the place where the problem is precisely and they go to see what is necessary with the parent company to check them.

  • Gramart
    Gramart Posts: 1,306 ✭✭

    It could be related to the phone, maybe some specific frequencies are not available in that area.

  • Whizz
    Whizz Posts: 24,999 admin

    Hello @tinkerbell ,

    Sorry to hear about the issue.

    We would need some additional details from your side in order to investigate the matter further so please reach our customer service on chat : https://fizz.ca/en/support so they can escalate the situation further.

    In the meantime, please check the you have the correct APN settings :

    APN: mobile.bm
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    APN type: default,mms,supl

    They are shown here also : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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