I added 60 minutes call this morning it’s not working

sahandra

I added 60 minutes call this morning it’s not working And I bought it again I want to refund the second transaction and add those minutes to my account, thanks

elena code xzi4t

Hi @sahandra
Here we are users, please contact the support https://fizz.ca/en/support

G225 code IRSGE

Hi, yes contact support and support open ticket for your refund.

alexanderluo10890

You need contact the support https://fizz.ca/en/support

Whizz

Hello @sahandra ,

I verified your account and it appears that you managed to get refunded for the add-on that you purchased ( as you purchased the wrong one ).

The refund is already visible in your Fizz account via My settings - Transaction history : https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders

Have a good one,
Raul, Community Moderator