How long does it take for fizz to look at your ticket

gjy4700771
gjy4700771 Posts: 33 ✭✭
edited April 29 in Data Gifting

Hi guys,
I am tired of asking fizz to look at my simple request of a plan change. And I don’t want to ask again and again for more help with data. I would think it the last time. I will talk to fizz the last time this weekend. If still no solution, I will switch.
Could you please help me this month?

Comments

  • gjy4700771
    gjy4700771 Posts: 33 ✭✭
    edited April 29

    I don’t think they do anything with my ticket.

  • elena code xzi4t
    elena code xzi4t Posts: 12,048 ✭✭

    Regarding the ticket, this depends from the complexity, but a @Whizz can give you more info regarding your ticket

  • Whizz
    Whizz Posts: 25,067 admin

    Hello gjy4700771  , 

    I verified your account and the ticket was resolved about a month ago.

    At this point, you can try to place another plan  change order from your account in My plans - Manage - Change my plan and if you still have issues, I suggest reaching our customer service again : https://fizz.ca/en/support for further investigations.

    The change will take effect at the start of the next cycle also : https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    I`ll also leave the thread open since you are asking for some data in the meantime.

    Have a good one,
    Raul, Community Moderator

  • popfizz
    popfizz Posts: 438 ✭✭

    Sent you some data

  • alexanderluo10890
    alexanderluo10890 Posts: 656 ✭✭

    The ticket status updated very slow. You need contact their support

  • gjy4700771
    gjy4700771 Posts: 33 ✭✭

    @popfizz said:
    Sent you some data

    You are awesome!

  • Mark123_2024
    Mark123_2024 Posts: 6,812 ✭✭
    edited April 26

    @popfizz said:
    Sent you some data

    I'll send you some data too.

  • gjy4700771
    gjy4700771 Posts: 33 ✭✭

    @Whizz said:
    Hello gjy4700771  , 

    I verified your account and the ticket was resolved about a month ago.

    At this point, you can try to place another plan  change order from your account in My plans - Manage - Change my plan and if you still have issues, I suggest reaching our customer service again : https://fizz.ca/en/support for further investigations.

    The change will take effect at the start of the next cycle also : https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    I`ll also leave the thread open since you are asking for some data in the meantime.

    Have a good one,
    Raul, Community Moderator

    This is why I received the email notification but didn’t understand what it meant, as I was expecting the requested plan change showing on my account. So confusing! I‘ve waited for months and now fizz tells me “we’ve fixed our issue and you can submit your request again now.”

    Anyway, thank you Raul for the explanation!

    Have a good one!

This discussion has been closed.

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