Voicemail Number "Not In Service"?

tauceti
tauceti Posts: 8 ✭✭
edited April 26 in My Mobile

i just got a voicemail this morning, and calling the number suddenly gives me the message that the number is not in service. i have voicemail on my plan, and the number is entered correctly... what's going on?

Best Answer

  • tauceti
    tauceti Posts: 8 ✭✭
    edited April 26 Answer ✓

    contacted support and i guess it was an issue affecting everyone, so i'll wait for it to resolve

    EDIT: I still cannot access voicemail by calling, but I was able to successfully use Visual Voicemail- I was unaware that you needed to manually refresh the messages list by pulling down from the top.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,863 ✭✭
    edited April 25

    Hi @tauceti
    You are the second user reporting thus problem, can you try again

    I tried to call the number and for me is working
    Do you have unlimited calls?
    If not, do you still have minutes?

    You can also contact the support https://fizz.ca/en/support

  • tauceti
    tauceti Posts: 8 ✭✭
    edited April 25

    i've tried multiple times, no dice.
    i have unlimited calls

  • elena code xzi4t
    elena code xzi4t Posts: 11,863 ✭✭

    @tauceti said:
    i've tried multiple times, no dice.

    Can you try to reboot the phone or to call the number from another phone 1-514-647-0999

  • tauceti
    tauceti Posts: 8 ✭✭
    edited April 25

    i did reboot my device, and i can't try calling from another phone right now. i'll try removing and reinserting my sim maybe
    edit: removing and reinserting sim did nothing

  • tauceti
    tauceti Posts: 8 ✭✭

    notably, if i try to call the voicemail number without the +1 it says i need an add-on

  • elena code xzi4t
    elena code xzi4t Posts: 11,863 ✭✭

    @tauceti said:
    notably, if i try to call the voicemail number without the +1 it says i need an add-on

    If you call the number with +1 is working?

  • tauceti
    tauceti Posts: 8 ✭✭

    it doesn't work with the +1 but it doesn't tell me i need an add-on

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 9,470 ✭✭

    I just tested and it's working fine for me.

  • tauceti
    tauceti Posts: 8 ✭✭

    still not working :( i'm talking with support but not much more than troubleshooting i've already done

  • Whizz
    Whizz Posts: 24,938 admin

    Hello tauceti ,

    Sorry to hear about the issue,

    I verified your account and it appears that the situation related to the voicemail has been resolved, so I invite you to restart your phone and test the voicemail option.

    More details can be found here :  https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail

    If there`s still an issue, the ticket was left open so I advise you to write back to our team for further investigations.

    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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