Voicemail Number "Not In Service"?
Best Answer
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contacted support and i guess it was an issue affecting everyone, so i'll wait for it to resolve
EDIT: I still cannot access voicemail by calling, but I was able to successfully use Visual Voicemail- I was unaware that you needed to manually refresh the messages list by pulling down from the top.
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Answers
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Hi @tauceti
You are the second user reporting thus problem, can you try againI tried to call the number and for me is working
Do you have unlimited calls?
If not, do you still have minutes?You can also contact the support https://fizz.ca/en/support
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i've tried multiple times, no dice.
i have unlimited calls0 -
@tauceti said:
i've tried multiple times, no dice.Can you try to reboot the phone or to call the number from another phone 1-514-647-0999
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i did reboot my device, and i can't try calling from another phone right now. i'll try removing and reinserting my sim maybe
edit: removing and reinserting sim did nothing0 -
notably, if i try to call the voicemail number without the +1 it says i need an add-on
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@tauceti said:
notably, if i try to call the voicemail number without the +1 it says i need an add-onIf you call the number with +1 is working?
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it doesn't work with the +1 but it doesn't tell me i need an add-on
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I just tested and it's working fine for me.
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still not working
i'm talking with support but not much more than troubleshooting i've already done
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Hello tauceti ,
Sorry to hear about the issue,
I verified your account and it appears that the situation related to the voicemail has been resolved, so I invite you to restart your phone and test the voicemail option.
More details can be found here : https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail
If there`s still an issue, the ticket was left open so I advise you to write back to our team for further investigations.
Have a good one,
Raul, Community Moderator0