Trying to activate new mobile plan: There has been an error. Please try again.

EtienneM
EtienneM Posts: 1 ✭✭
edited April 14 in My Mobile

I tried activating a new plan but I get an error message. I have a physical sim card but it does not work. Now I can't even try again because it says I have cycled through 4 different series of phone numbers. I'm baffled.

Best Answer

  • Whizz
    Whizz Posts: 24,664 admin
    Answer ✓

    Hello @EtienneM,

    Thank you for letting us know about this.

    I want to inform you that you will not be able to retry the activation if you had a failed activation attempt recently.

    Please wait at least 30 minutes and try again using an incognito/private window.

    You can find more information on this topic here: https://fizz.ca/en/faq/activate

    If you still encounter issues after that, please contact us from the support page here: https://fizz.ca/en/support
    

    Have a good one!
    -Vlad, Community Moderator

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,551 ✭✭
    edited April 14

    Yes you can only refresh 4 times the list of numbers, you need to wait 2 hours before trying again the activation the sim since it will be locked

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