Accidentally deleted esim

cz7

Hi, after I received the instruction email, I tried to install and activate the new esim card, but I accidentally deleted that esim afterwards. Could you please help me to start over the whole process again with a new QR code for the esim (since I'm not in Canada at the moment I cannot receive a physical sim card). Thank you!

Whizz

Hello cz7,
Sorry to hear about the issue with your eSIM. Once an eSIM is deleted, the original QR code cannot be reused, so you'll need a new one.

To resolve this, follow these steps:

Log into your Fizz account and check your notifications to complete your transfer. Follow the prompts to select a new phone number—this step is required to finalize your current plan setup.

Once you've chosen a new number, go to Manage My Plan > Unsubscribe.

Since you're within the 15-day trial period, you'll automatically receive a refund for your plan.

After your current plan is deactivated, you can request a new transfer for your desired phone number.

During the new transfer process, you'll receive a new QR code to reinstall your eSIM.

For help with eSIM installation and activation, check out this FAQ: https://fizz.ca/en/faq/install-and-activate-esim

Need guidance on unsubscribing? Here's the FAQ: https://fizz.ca/en/faq/unsubscribe

Wishing you a great day!
-Mihai, Community Moderator