Fizz System Kept Failing to Process Plan Changes
On January 17, I submitted a request to change my plan effective February 17.
However, on February 14, I was charged under the old plan instead of the updated one.
On February 18, upon noticing this, I requested a refund from a customer service and submitted another request to change my plan for March 17.
Yet, this month, I was once again charged under the old plan instead of the new one.
After checking online forums, I found that many other customers have experienced the same billing issues as I have. It’s unbelievable that your company still hasn’t fixed this problem. If your system cannot correctly handle plan changes, then don't use it as a selling point. @Whizz
I expect a full refund for the incorrect charges and a permanent fix for this issue.
I need a clear response regarding my refund and a permanent fix for this issue.
Answers
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Hello lanyuri ,
We are sorry to hear about the situation encountered with your plan change requests.After making the necessary verifications into our tools we noticed that you were able to discuss this with the online customer service agents and that a ticket was created for more investigations since your request to change plan was not effective
The ticket is visible in your Fizz account already and you can see it by accessing My Settings- My Tickets.
As soon as they will provide an answer regarding the subject, you will be notified on your email address.After they will resolve this, you can also receive a refund.
For now, it is important to wait for their solution in order to see exactly what happened.
Thank you for understanding.
Have a nice day.
-Lavinia, Community Moderator1
