Someone please help me

Danon

I have been unable to send or recieve any picture messages. Why is this? Does anyone else have this issue.? .I have the unlimited text package, this includes picture messaging does it not?

BradDoell

hi,

Maybe you need a data plan to send pics with a message? I am not sure but I will check

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Hi @Danon

Do you have a data plan?

Do you still have data in your plan?

check the APN https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If this doesn't help contact the support https://fizz.ca/en/support

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Hi for receive message you have need little data Internet.

Ensure that mobile data is turned on, even if you’re connected to Wi-Fi. MMS messages don’t usually work over Wi-Fi.

Test with no Wi-Fi if activate.

Check setting with here:

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Have you iphone ou Android ?

SweetFizz

I think you might have your answer?

3_fizz

sorry to hear that. this is my nightmare issue - I transferred my existing number from Fido to Fizz in the evening of march 17,2025. I purchased a new physical SIM card and am using an iPhone 7 (confirmed it is compatible from the website and the service rep). The activation process took over 2.5 hours to complete. Since ~ 8:36 pm on monday night (march 17), after the so-called successful transfer (no more Fido signal and Fido confirmed my line was transferred out), I’ve had no Fizz mobile phone service, can’t send receive messages can’t calls and can’t receive calls. Even iMessage is not working, and there's no SOS display either.
I’ve tried other phones with the same result. I reset the network connection, restarted my phone multiple times, and inserted and removed the physical SIM card, but nothing works. The issue was escalated to tech support with a ticket on the same night of transfer, but there have been no meaningful updates. The responses I received were vague, saying "be patient!""very soon," "any time," or "hopefully by the end of the day!"

My work and study heavily depend on phone service, and I'm now stuck. I can't transfer to another provider because my number with Fizz isn’t working—I can’t even receive a porting request. This has been an extremely frustrating experience, and I urgently need help.
Furthermore, I noticed that the discussion post on fizz community was closed very fast, preventing me and others from having a meaningful discussion on the topic.
i’m out of a phone service for 1.5 days now and i need a phone to work it has impact my current work and life.

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Hi @Whizz help user please!

Whizz

Hello @Danon ,
We are sorry to hear about the situation encountered with your multimedia messages.
As the other users already suggested, please verify if the APN is set correctly on your device.
Besides that, restart your phone and reinsert the SIM card.
Please verify as well that your device is having the latest software version installed and if not, make the upgrade.
In case the issue will persist, you can reach the online customer service agents and they will gladly assist.
To do that, simply use this link: https://fizz.ca/en/support
Have a great day.
-Lavinia, Community Moderator