no service and imessage is not work either

referralcode_VQJI9
referralcode_VQJI9 Posts: 2 ✭
edited March 19 in My Mobile
i transferred my existing number from fido to fizz last night in vancouver near ubc. i purchase a new physical sim card and i use iphone 7. it took over 2.5 hrs to complet activation last night. so since 8:36pm last night after the so called successful transfer (no more fido signal and fido confirmed my line has been transferred out), i have no fizz service and even imessage is not working. no SOS display either. i tried with others phones, same problem. i reset the netwrok connection, i restart the phone multiple times and insert and take out the physics sim card nothing works. problem was escalated to tech with ticket since last night, still not meaningful update! the last few replies were "very soon" "any time" or "hopfully by end of the day!" my work & study access heavily depends on phone connection! i'm stuck! i can't transfer out to other providers either becuase my current number with fizz does not work! can't even receive a porting/transfer request! so stuck and urgently needs help! it hasbeen most unpleasant experience! also, why the post discussion closed so soon! can't even have a continued meaninful discussion?!

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,062 ✭✭
    edited March 19

    Hi @referralcode_VQJI9

    The iPhone 7 is not certified VoLTE therefore it will not work after the 31 July 2025 (probably)

    It is very strange that you don't have any signal, you reset the network, did you update the carrier settings?

    The SOS should be seen also without the SIM very strange, since you tried different phone I don't see what can cause it, where do you live other people have signal from other company?

    Did you try to select the network operator manually?

    IMessage I read multiple user reporting that was need couple of days to have it working, and some resolved connecting using the email

    Probably the support can help you https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 24,439 admin
    edited March 19

    Hello referralcode_VQJI9 ,

    Sorry to hear about the issue.

    I verified your account and it appears that a ticket was escalated to our technical team for further investigations.

    As soon as updates will be given you`ll be reached back via e-mail.

    Youcan also track the ticket status via My settings - My tickets, to also have a view on its progress.
    Regarding the posts, we tend to close them if the issue is being investigated by our technical team, thus it helps have less convoluted posts.

    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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