long activation and no service after activated

3_fizz
3_fizz Posts: 19 ✭
edited March 18 in My Mobile
i am transferring from Fido to Fizz this evening with a physical SIM card to my iPhone 7. I replied "YES" to the Fido text message at 8:02 PM, and it is now 10:36 PM after over 2.5 hours finally activated but after multiple reset still no service. and suggestion?

Best Answer

  • Whizz
    Whizz Posts: 24,429 admin
    Answer ✓

    Hello 3_fizz,
    After verifying your account I was able to see that your transfer has been successful and the line is fully transferred.
    I noticed that you have managed to use some data as well.
    Please try and restart the phone again and test your line.
    Here is an FAQ about it https://fizz.ca/en/faq/how-test-my-fizz-line
    If the issue persists you can reach us out to https://fizz.ca/en/support
    Have a wonderful day.
    -Mihai, Community Moderator

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 11,034 ✭✭

    Hi @3_fizz

    Regarding the iMessage other user reported that started to working after couple of days

    Regarding the signal do you have the network operator selector configured to automatic? iPhone: Settings → Operators → Automatic/Fizz

    Contact the support if it doesn't work

    https://fizz.ca/en/support

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 114 ✭✭

    What does "no service" mean exactly? Did you insert Fizz' SIM card? Does your phone register on any network? If so, have you tried outgoing text and call? What exactly is not working?

This discussion has been closed.

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