How to update credit card information

helena123

Hello. I'm a student. My parent who lives in a different province than me pays for my internet using a credit card. Recently the credit card expired. I have a credit card, but am unable to update the information as it says the credit card and billing address must match perfectly. This appears to be an issue as the credit card is registered in a different province. Is there anything I can do?

elena code xzi4t

Hi @helena123

Usually they should match the address that you enter with the credit card, check the guide https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

If you still have problem, try to modify your address for the time you register the credit card

Mike RZMAX

https://forum.fizz.ca/en/discussion/2659270/how-to-update-credit-card-information

For this problem contact support https://fizz.ca/en/support

alexanderluo10890

I think you can add or change your credit card in billing section

Whizz

Hello @helena123 ,
You can normally add a payment method with a different address than the one registered on the file.
It is necessary that, the billing address associated with that card to be 100% identical with the address you declared at the bank for it therefore please doublecheck if those are the same.
In order to update it, you can access My Settings- Payment methods- Add a new payment method.
Here are more details: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
In case you will face any issue, please reach back the online customer agents and they will gladly assist.

To do that, simply access this link: https://fizz.ca/en/support and ask for an agent.

Have a nice day.

-Lavinia, Community Moderator