How to update credit card information

Posts: 2 ✭
edited April 4 in Your Fizz Account
Hello. I'm a student. My parent who lives in a different province than me pays for my internet using a credit card. Recently the credit card expired. I have a credit card, but am unable to update the information as it says the credit card and billing address must match perfectly. This appears to be an issue as the credit card is registered in a different province. Is there anything I can do?

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  • Posts: 4,478 ✭✭
    edited March 15

    How to update credit card information

    helena123

    For this problem contact support

    Site faviconContact us

  • Posts: 530 ✭✭

    I think you can add or change your credit card in billing section

  • Posts: 24,865 admin

    Hello @helena123 ,
    You can normally add a payment method with a different address than the one registered on the file.
    It is necessary that, the billing address associated with that card to be 100% identical with the address you declared at the bank for it therefore please doublecheck if those are the same.
    In order to update it, you can access My Settings- Payment methods- Add a new payment method.
    Here are more details:

    Site faviconHow do I update my payment method or credit card information?

    In case you will face any issue, please reach back the online customer agents and they will gladly assist.

    To do that, simply access this link:

    Site faviconContact us
    and ask for an agent.

    Have a nice day.

    -Lavinia, Community Moderator

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