Speed test
A technician came yesterday to change the cable from outside the building and eventually changed the coaxial cable up to the modem. My signal problem was fixed, I have now an amazing signal, but what happened is that I cannot test no longer TEST THE SPEED and cannot even scan test. I am connected to the WiFi but every time I do speed test, it keeps telling me to connect to my WiFi.
Best Answer
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It seems that you are talking about the Fizz app. Try disassociating the modem and then reassociating it. You can also clear the app's cache and storage data.
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Answers
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yes, it is about the Fizz App. I have deleted the App and installed again 2 times, I also unplugged the modem but after all those tries, it is still the same. Thanks for the response.
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This is very strange, try again tomorrow to see if it is a temporary problem. I cannot test it since my modem is configured in bridge mode
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Hello @Cyclone ,
We are sorry to hear about this situation.
After verifying our tools, we noticed that everything appears to be in order with your home internet services.
Your modem is online and the signals are optimal after the technician visit.
In case you are still facing issues with the application, please try to install it on a different device and then access the speed test menu.
Our online customer service agents are available at any hour in case you need further assistance.
To reach them, you can simply access this link:
Have a nice day.
-Lavinia, Community Moderator0
