Connection speed at - 95 / 14Mbps for 400 / 50 Mbps forfait... What's happen ?
Best Answer
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Hello @gaelvfx,
Thank you for letting us know about this.
I have made the necessary verifications in our tools, and I see there is no unavailability declared in your sector, but your modem signals are not optimal.Please make sure the modem is connected directly to an electrical wall outlet, and you are not using an extension cord for the modem's connection.
Also, please check if the coaxial cable is properly screwed at both ends and it's not damaged.
After that, reboot your modem by unplugging the power cable on your Wi-Fi modem, make sure all the lights on the modem are off; wait thirty (30) seconds, plug your modem back into the electrical outlet and expect a three minute delay to allow your devices to reconnect to the Wi-Fi network.
You can find more information on this topic here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
If you still encounter issues after doing this, please contact us from the support page here: https://fizz.ca/en/support
Have a good one!
-Vlad, Community Moderator1
Answers
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Hi @gaelvfx
If you tested the speed using the wifi it can be a wifi problem, you should try the speed with a computer connected with an ethernet cable or the Fizz's app
Also, please check if the coaxial cable is properly screwed at both ends or if it is damaged in any way.
After that, reboot your modem by unplugging the power cable on your Wi-Fi modem, make sure all the lights on the modem are off; wait thirty (30) seconds, plug your modem back into the electrical outlet and expect a three minute delay to allow your devices to reconnect to the Wi-Fi network.
You can find more information on this topic here:
It could be an issue with congestion or signal in your area. Support should test the signal of your connection.
Have you already checked the coaxial cable to make sure it is securely screwed in at both ends?0 -
hi try install Fizz wifi apps and test your connection.
Contact support to check signal.
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Sometimes the network is going down. You should contact the support team and report the problem.
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Did you do the installation recently? When I did mine, at first the speed was very low when I tested it, but after 10-15min it rebooted by itself and the speed was as expected. Maybe give it some time or manually reboot to see if it fixes the issue 😁😊
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My installation is from around 1 year.
I'm rebooting modem each month .
My speed test are done with computer workstation connected directly on modem with gigabit cable.
Test speed are done with different apps.
My issu are with wire connection and working at home , and need a robust connection . At this time it's not constant and pretty not happy because price are very high in Canada for poor service ...
My connexion with my house are verified by Videotron before i'm quit Videotron ( Videotron sell high speed but don't check if your connection are all right untill you spend hours in phone ...)0 -
Hi,
All my test are done with workstation connected with giga bit cable directly to modem, i'm always work with this connection and all my computer are connected in Gbits on my network....
My test are done with 2 differents apps and result are same...
Provider cable are verified and rebuild before i'm leaving Videotron and this fabulous service and price... and my connexion aare not good before they repair it after a long period of problems ...
I'm rebooting my modem every month ...
I have reboot this morning and now it's seem fine.... but if we need to reboot modem frequently , they are a fonction for make this automatic !?
Thanks0
