Fizz keeps closing my ticket - PLEASE ESCALATE

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Fizzis LZ3XO
Fizzis LZ3XO Posts: 17 ✭✭
edited March 11 in My Mobile

I have been very happy with Fizz, but now I am having a big issue. When I signed up, I ported my number and set up an eSIM in my phone.

But now I have a new phone, so Fizz told me I need to switch to a physical SIM. Ok, ordered one and tried to activate it, but it's giving an error. I contacted a rep who (after verifying I'm me) tried to active the SIM, got the same error and escalated the issue to a ticket.

However, the tech reps keep closing the ticket without resolve. First time without a single explanation, then to say I should verify my credit card, and now they are saying I should use a different credit card. I have no different credit card - and my automatic payment went okay so there isn't any issue.

PLEASE escalate this issue - my line is useless now and I can't even close the line because my number is tied to it. Starting to regret going with Fizz :(

Best Answer

  • Whizz
    Whizz Posts: 25,464 admin
    Answer ✓

    Hi SophiaBC,
    Thank you for bringing this to our attention.
    I have escalated a new ticket for you.
    You can verify this by going to My settings > My tickets.
    Rest assured, you will be notified once we have a response.
    We appreciate your patience and understanding.
    Have a wonderful day.
    -Mihai, Community Moderator 

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