Fizz keeps closing my ticket - PLEASE ESCALATE

SophiaBC

I have been very happy with Fizz, but now I am having a big issue. When I signed up, I ported my number and set up an eSIM in my phone.

But now I have a new phone, so Fizz told me I need to switch to a physical SIM. Ok, ordered one and tried to activate it, but it's giving an error. I contacted a rep who (after verifying I'm me) tried to active the SIM, got the same error and escalated the issue to a ticket.

However, the tech reps keep closing the ticket without resolve. First time without a single explanation, then to say I should verify my credit card, and now they are saying I should use a different credit card. I have no different credit card - and my automatic payment went okay so there isn't any issue.

PLEASE escalate this issue - my line is useless now and I can't even close the line because my number is tied to it. Starting to regret going with Fizz :(

Whizz

Hi SophiaBC,
Thank you for bringing this to our attention.
I have escalated a new ticket for you.
You can verify this by going to My settings > My tickets.
Rest assured, you will be notified once we have a response.
We appreciate your patience and understanding.
Have a wonderful day.
-Mihai, Community Moderator