12 hours, haven't received text from current provider

Dragonfly
Dragonfly Posts: 2 ✭
edited March 11 in My Mobile
I entered account number, did everything. But still haven't received confirmation text. Plz help

Best Answer

  • Whizz
    Whizz Posts: 24,327 admin
    Answer ✓

    Hello @Dragonfly,

    Thank you for letting us know about this.

    I verified your account, and I can see that the transfer request was already cancelled.

    If you still want to transfer your number, you can start the process from the beginning. If you do, I recommend contacting us from the support page so we can assist you through the process. You can do that here: https://fizz.ca/en/support

    If you have any more questions do not hesitate to reach out.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Youni
    Youni Posts: 169 ✭✭
    edited March 11

    Is this to transfer your phone number? If yes, there might be some issues on your current provider's end. Your number might be locked or there are other complications. Try to call your current provider to solve this.

  • BradDoell
    BradDoell Posts: 298 ✭✭

    Hi @Dragonfly

    This is a forum of users - if you require help from Fizz, contact them via support by going to this page and clinking onto green chat icon at the very bottom right hand corner of the page.

    Cheers,

    Brad

  • G225 code IRSGE
    G225 code IRSGE Posts: 5,420 ✭✭

    Have you SIM card of old provider for approuve change?

  • elena code xzi4t
    elena code xzi4t Posts: 10,785 ✭✭

    Hi @Dragonfly

    When transferring your phone number to Fizz, it's essential to keep your previous provider's SIM card in your phone to receive and respond to the transfer authorization text message. This message confirms your intent to transfer the number and must be acknowledged promptly to proceed.

    Reach out to your existing provider to ensure there are no issues on their end preventing the transfer.

    If they didn't receive the request, ensure that the information provided during the transfer process, such as your account number or IMEI, is accurate. Incorrect details can hinder the transfer

    Some providers implement anti-porting measures to prevent unauthorized transfers. Confirm with your current provider that no such locks are in place.

    If the Fizz plan was not open, repeat the request after 2 hours, otherwise contact the support https://fizz.ca/en/support

This discussion has been closed.

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