12 hours, haven't received text from current provider
Best Answer
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Hello @Dragonfly,
Thank you for letting us know about this.
I verified your account, and I can see that the transfer request was already cancelled.
If you still want to transfer your number, you can start the process from the beginning. If you do, I recommend contacting us from the support page so we can assist you through the process. You can do that here: https://fizz.ca/en/supportIf you have any more questions do not hesitate to reach out.
Have a good one!
-Vlad, Community Moderator0
Answers
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Is this to transfer your phone number? If yes, there might be some issues on your current provider's end. Your number might be locked or there are other complications. Try to call your current provider to solve this.
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Hi @Dragonfly
This is a forum of users - if you require help from Fizz, contact them via support by going to this page and clinking onto green chat icon at the very bottom right hand corner of the page.
Cheers,
Brad
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Have you SIM card of old provider for approuve change?
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Hi @Dragonfly
When transferring your phone number to Fizz, it's essential to keep your previous provider's SIM card in your phone to receive and respond to the transfer authorization text message. This message confirms your intent to transfer the number and must be acknowledged promptly to proceed.
Reach out to your existing provider to ensure there are no issues on their end preventing the transfer.
If they didn't receive the request, ensure that the information provided during the transfer process, such as your account number or IMEI, is accurate. Incorrect details can hinder the transfer
Some providers implement anti-porting measures to prevent unauthorized transfers. Confirm with your current provider that no such locks are in place.
If the Fizz plan was not open, repeat the request after 2 hours, otherwise contact the support
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