One of my plans cant recieve calls from certain numbers

tspoon

I am expecting really important calls from doctors and ever since switching to Fizz they say they get "This number is not in service" message when calling me.

But I can call them with no issues, and other people can call me with no issues.

When it was just one doctor I thought it was a them issue, now its multiple doctors (they may all be using landlines?)

These calls are really important and I am not joking when I say my life is depending in getting these calls and setting up appointments.

I have powercycled my phone

I have reset my network settings, but the Fizz support team on facebook chat has refused to help me any further then that suggestion.

I'm in my FIzz coverage area

It's so clearly not a phone issue otherwise I would not be able to receive calls from other people and make outgoing calls with no issues.

This is a carrier issue with something going wrong at the trunk when my number gets a call from a certain carrier.

I am at the end of my rope here and will need to switch providers ASAP if this can't be resolved

Whizz

Hello tspoon 

We're really sorry for the inconvenience. 

Could you please try switching your phone to airplane mode for a couple seconds, then switch it back to normal? After that reinsert the Sim and restart the phone. You could possibly test your Sim in a different certified Fizz VoLTE phone too. 

Here are more details regarding incoming calls issue https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

If the issue still persists, feel free to contact us directly so we can escalate this matter further to our technical team https://fizz.ca/en/support

Have a lovely rest of the night!

-Ingrid, Community Moderator 

BradDoell

Hi @tspoon

Have a look at this FAQ to see if there is anything else you can do.

Also, this is a user forum. Please reach out to FIZZ support asap by clicking on the chat bubble at the bottom right hand corner of the screen at this link:

https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

Brad

elena code xzi4t

Hi @tspoon

I'm sorry to hear you're experiencing issues receiving calls from certain numbers, especially when they're as important as those from your doctors.

When did you port the number? The porting can takes couples of days to be propagated correctly.

Confirm that neither call blocking nor the "Do Not Disturb" feature is activated on your phone, as these can prevent calls from coming through.

You can always contact the support https://fizz.ca/en/support