Error when transfer from esim to sim card
The agent then asked me to wait another 30 minutes before trying again. Still, no luck. I spent the entire day talking to different agents. One agent finally identified the issue: I needed to deactivate my plan before transferring to the SIM card. After deactivating my plan, I couldn't transfer at all. Another agent then told me I had to reactivate the plan to transfer the SIM card. Despite numerous attempts to reactivate my plan and keep my number, I kept encountering errors. Fizz created a ticket for me, but as of today, March 7th, I still don't have service. Fizz hasn't provided any temporary solutions, and every time I ask, they tell me to be patient. It's incredibly frustrating that no one can resolve the issue, and different agents offer contradictory solutions.
And about that $15 SIM card—I had to spend an entire day to beg Fizz to refund the money.
Answers
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Hi @chikkinen
Only the support can figure out, @Whizz can you help here?
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Hello chikkinen ,
We are sorry to hear about the situation encountered with your mobile plan activation at Fizz.
After making the necessary verifications into our tools we noticed that there is a ticket created for this issue.
For the moment the technical department is still investigating the matter therefore this is why for the moment there is no solution provided.
Rest assured, they are doing the necessary to fix this as soon as possible in order for you to be able to activate your plan and use the services.
In the meantime, you can verify the ticket status by accessing My Settings- My Tickets and immediately after they will have an update, you will be notified on your email address.
Regarding the SIM card, indeed, it was refunded successfully from our side, sorry if this did not come faster from the customer agents services side.
You can already see the transaction in My Settings- Transaction History.
Here are more details: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders
Your understanding is highly appreciated.
Have a nice day.
-Lavinia, Community Moderator0