Why does Fizz's switch to a new plan always fail in Ontario?

cwang123

This happened to me twice, and my other Fizz friends have also experienced this problem in recent months.

elena code xzi4t

Hi @cwang123

I read different users reporting the problem, did you contact the support? https://fizz.ca/en/support

@Whizz this seems to be a popular problem

cwang123

It's a waste of time to contact the support every time. I do hope they can fix this issue.

LEO777

I am in BC and I have encountered this problem for 4 consecutive months. It has not been solved yet. I have contacted customer service dozens of times.

elena code xzi4t

https://forum.fizz.ca/en/discussion/comment/6991517#Comment_6991517

I agree that this must be solved, since it is an important function

MobileFizzer_VBMV6

Is it confirmed though that this only happens in Ontario? Or outside of Québec? Any user from Québec here that had this problem recently?

cwang123

https://forum.fizz.ca/en/discussion/comment/6991565#Comment_6991565

I'm not sure about that but it seems Quebec users doesn't have this issue. In Ontario, some users can't change their plans successfully.

LEO777

My wife and my friends also need this question

alexanderluo10890

Only the support can help you

cwang123

https://forum.fizz.ca/en/discussion/comment/6991653#Comment_6991653

Yes, I know but I think we need push Fizz to solve this issue sooner.

Whizz

Hello @cwang123 ,
We are sorry to hear about the situation encountered with the plan change subject.
After verifying your Fizz account, we noticed that there is a plan change request ongoing and it will be effective at the beginning of your following payment cycle.
Here are more details: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
In case you will encounter any issues , please reach back the online customer service agents and they will gladly assist you.
To do that, you can use this link:

https://fizz.ca/en/support

You can also suggest that to your friends.
Have a nice day.
-Lavinia, Community Moderator