Possible glitch on the phone purchase form

PierreAF
PierreAF Posts: 7 ✭✭
in Phones

Hi,

I'm currently looking at purchasing a new phone from the Fizz store. I noticed something which looks like a website glitch to me. I just want to get some input that it's indeed a glitch and that I'm not making unwanted changes to my phone plan.

So I select the phone I want and see that it offers me -10% on my phone plan, which is nice. My plan would go from 12$ to 10.80$, as per the detail in the screenshot.

ksnip_20250220-174349.png
ksnip_20250220-174620.png


However, when I progress to the next page, the amount shown for my phone plan is quite different. I made no changes to my plan, so it really should show 10.80$/month, rather than 29.70$, as per the screenshot below.

ksnip_20250220-174713.png

If I click on the edit button, it shows again 12$ - 10.80$ / month.

ksnip_20250220-174811.png

So my question. Is it correct that buying this phone has no impact other than -10% on my current plan? Unless I "create a new plan" of course.

Best Answer

Answers

  • Shmutz
    Shmutz Posts: 44 ✭✭

    I have no experience with it but I'm guessing you'll get a confirmation of price change, and even if thats not the case - you can always edit plan or contact support.

  • Mark123_2024
    Mark123_2024 Posts: 5,706 ✭✭

    I have the same problem as you.

  • PierreAF
    PierreAF Posts: 7 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6984665#Comment_6984665

    The "contact us" page AI chatbots didn't know what to make of my requests and it wasn't clear how to transfer from them to a person. I opened a ticket with the complaint form under them and got an answer very quickly (within 30mins!). They seemed to think it might be related to the cost estimation with Affirm financing, but that doesn't seem right to me since I didn't have that selected. It's not entirely clear how I can respond to the ticket… But in any case, they did confirm the following:

    "If during the process of phone purchase you select your current phone number and plan, the discount will be applied to the current value of your mobile line starting with the next billing cycle, and no changes will be applied."

    I also see that the preloved phone store page is down this morning, so most probably someone is looking into it right now!

  • elena code xzi4t
    elena code xzi4t Posts: 10,357 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6985024#Comment_6985024

    Thank you for the follow up

    Regarding the ticket you need to reply to the email to answer

  • PierreAF
    PierreAF Posts: 7 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6985027#Comment_6985027

    They should probably modify the email footer to make that clear then, nothing in the email suggests I can reply to it. Probably should also remove the part which says "Messages sent to this email address are not read." 🤐

    msedge_wyNWoAUvDA.png
  • elena code xzi4t
    elena code xzi4t Posts: 10,357 ✭✭
    edited February 21

    I replied and it worked

    Probably if you send a message, but if you replied to a ticket the system will take care of it

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