Internet on and off

Nathaliegrellet

Why is my wifi going on and off?

elena code xzi4t

hi @Nathaliegrellet

Did you try to reboot the modem?

Is your modem overheating

G225 code IRSGE

Hi, juste WiFi or Ethernet too ?

elena code xzi4t

https://forum.fizz.ca/en/discussion/2658713/internet-on-and-off

Probably you should contact the support in this way they can check the signal of your modem

But first check this FAQ https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

And if that doesn't help contact the support https://fizz.ca/en/support

Whizz

Hello @Nathaliegrellet ,
We are sorry to hear about the situation encountered with your internet services.
After making the necessary checks into our tools we noticed that you were able to discuss with the online customer service agents and they informed you about the works being done in your area that were impacting your internet.
Those are finalized now therefore your services should work properly now.
In case you are still facing issues, please restart your modem by unplugging it from the electrical socket for 10 seconds and then plug it back.
Wait a few minutes until the lights are back on and then test the services.
Here are more details: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
You can reach the online customer services if the steps from here are not helping.
To do that, you can use this link: https://fizz.ca/en/support and reopen the thread for the Live Chat.
Have a nice day.
-Lavinia, Community Moderator