Phone warranty return issues - 1.5 months still not resolved

Richard M. 22737 · February 17

Worst experience ever with FIZZ. I am unable to talk to a human that can explain the situation with my phone return. Messenger chat is garbage, only pre-written replies. Complaint tickets i get told all the time just be patient.

Whizz · February 17

Hello Richard M. 22737 ,
Thank you for reaching out to us and bringing this issue to our attention.
I sincerely apologize for the inconvenience and frustration you've experienced with our warranty and return process.
Please know that we are actively working to resolve your issue as quickly as possible.
We understand that it has been over 1.5 months, and we deeply regret the delay.
I have noticed our team to speed up the process and resolve this as soon as possible.
We will notify you via email once we have a response from them.
You can follow the ticket progress by going My settings>My tickets.
Feel free to reach us anytime you need here https://fizz.ca/en/support
We are committed to resolving this matter for you as soon as possible.
Thank you for your understanding and cooperation, have a nice day.
-Mihai, Community Moderator