losing internet connection

joe D. #26830
joe D. #26830 Posts: 8 ✭✭
edited February 15 in Internet

over the last 10 days, I keep loosing internet connection, rebooted/reset the Fizz modem, the wifi router connected to the modem, and no improvements. Is it possible for tech support at fizz to run a diag on my modem? thank you

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 10,367 ✭✭
    edited February 15

    hi @joe D. #26830

    You should contact the support, they can check the line and if they find a problem they will take the right action to solve it or they will suggest some manipulation https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 24,132 admin

    Hello joe D. #26830,
    We are sorry to hear about the situation encountered with your internet connection. 
    After making the necessary checks, we noticed that your internet plan is active, modem is online, provisioned with the correct speed and that the signals are optimal. 
    Please verify the coaxial cable, to be well screwed into the modem and not damaged in any way. 
    Also, if possible, plug the modem in a different power socket, by making sure that it is connected directly to the wall, without an extension cord. 
    In this process, leave the modem unplugged for at least 10-15 seconds in order to make a reboot. 
    Here are more details:  https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do 
    In case there will not be improvements, you can reach the online customer service agents with more details and they will gladly assist you. 
    To do that, you can use this link: https://fizz.ca/en/support 
    Have a great day. 
    -Lavinia, Community Moderator 


This discussion has been closed.

Categories