Fizz sold me a "Perfect" refurbished phone that has no operating system
Having a great time with my new-to-me "Perfect" condition refurbished Moto G Play that came with no operating system installed that I bought from Fizz so that I would have a VoLTE-compatible device. Yep, so much fun!
"No operating system installed," it says when I turn it on, and suggests I can do such fun things as check out the Motorola support page and press the power button to turn it off. Wowie!
So now I'm learning about fun things like how to spend hours re-flashing the device so it maybe, just maybe will have the operating system it was supposed to have as a "Perfect" condition refurb. But who knows if it will, work, the flash program has been running for an hour and is only at 38% … oh, wait, it failed as I was writing this.
Answers
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You should contact the support they will guide you for the return or giving you some extra detail
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Hi @James B. 39137,
I advise you to return the phone. Fizz allows you to return the phone within 15 days of receipt.
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Probably going to do so, just annoyed and venting at this so-called "Perfect" condition phone.
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Hello James B. 39137
I'm sorry to hear about the issue you're experiencing with your refurbished phone.
Since you are in the 15 day return policy you can return the phone to us for a full refund or a replacement phone.
Make sure that you send back your phone with all its accessories, including the charger and the original box.
The return request must be submitted online via your Fizz account under My phones/Manage my phone/Return my phone.
Please follow the steps there to complete your request.
Once you have completed all the steps, you will receive an email with the barcodes and return number ID of your phone.
You will need them to return the phone to a Canada Post deposit location.
Here are more details that you need to know about this:
https://fizz.ca/en/faq/what-do-i-need-know-returning-my-phone
https://fizz.ca/en/faq/how-do-i-prepare-my-phone-return
https://fizz.ca/en/faq/what-are-instructions-pack-and-send-my-phone-fizz
Please allow us 4-7 working days for the whole process after the phone is returned.
You will be updated on your email with more details about the phone return and you can also track your phone return on the Canada Post site.
All the information you need for this can also be found here https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz
If you have any other questions feel free to reach us out to https://fizz.ca/en/support
Thank you for your kind understanding and cooperation, have a nice day.
-Mihai, Community Moderator0
