Extremely high network latency?

ohnomydatasgone
ohnomydatasgone Posts: 57 ✭✭
edited February 8 in My Mobile

Hi, I am in Toronto and whenever I do a latency test with a server in Toronto it is always over 200ms. This is extremely high, I never went above 50ms with my previous provider? @Whizz

Answers

  • ohnomydatasgone
    ohnomydatasgone Posts: 57 ✭✭

    Here is the latency test I used

    https://testmy.net/latency?addr=toronto

  • elena code xzi4t
    elena code xzi4t Posts: 10,362 ✭✭

    Hi @ohnomydatasgone

    The problem that the gateway is in montreal, this will add some delay. Fizz with their expansion must take in consideration to improve it

  • ohnomydatasgone
    ohnomydatasgone Posts: 57 ✭✭
    edited February 7

    "Some delay" is 200ms, that is unacceptable in 1995! @Whizz

  • ohnomydatasgone
    ohnomydatasgone Posts: 57 ✭✭

    I can't even file a complaint because the Submit button does not do anything :D

  • David D. 37191
    David D. 37191 Posts: 152 ✭✭

    I have not faced layency

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 50 ✭✭

    It will depend on whether you are on the Vidéotron or the Freedom network. Despite Fizz not charging it as such and hiding all the roaming indicators, from a technical point of view, using the Freedom network is still roaming. All the data is tunnelled to the home network, Vidéotron in Québec, first, before hitting the Internet. Just go to ip.me website, it says, accessing the Internet from Montréal, QC, even though I am in the GTA. And that adds some latency if you are on Freedom. It isn't as bad though as it is reported here. Yes, the initial (first packet) delay when pinging a Google server can sometimes be 200 ms, but for subsequent packets it goes down to a average ping of about 60 ms.

    And hey, it isn't all bad. Free integrated VPN into another blackout region...🤫

  • Whizz
    Whizz Posts: 24,129 admin

    Hello @ohnomydatasgone ,
    We are sorry to hear about the situation encountered with your mobile data latency.
    After making the necessary verifications into our tools, we noticed that you opened some complaints however you did not reply to any of them when the online customer service agents asked you for more details.
    Having as many details as possible will help them fixing your situation therefore, if you can please reply to them even if those may seem repetitive.
    The situation was also forwarded to the competent department at your request and they will send you an email as soon as they will reach your case.
    It can take from 24 to 48 hours to receive an update from their side however rest assured, they will do the necessary to assist you further.
    Thank you for understanding.
    Have a nice day.
    -Lavinia, Community Moderator

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