Incorrect data usage is being reported on my account

ekalavya

I am a Fizz user, and I need to address a significant issue with my account's data usage reporting. After one month, it is clear that the data being reported is incorrect. For instance, on February 3rd, I was at home using my Wi-Fi, yet Fizz claims I used 3GB of data that day, which is utterly unacceptable. On other days, the reported average usage is between 300-400 MB, which simply does not add up. In my previous experience with Rogers, my data usage never exceeded 4GB in a month. This situation appears highly suspicious, and if it is not resolved promptly, I will escalate the matter by reporting it to the CRTC in Canada.

Whizz

Hello @ekalavya,
Thank you for bringing this issue to our attention.
We're sorry to hear that you're experiencing discrepancies in your data usage reporting.
Make sure that you double-check the data usage reported on your phone.
Go to your phone's settings, under 'Data Usage,' and see if it matches the data reported on your Fizz account.
Check your mobile data usage directly via your phone by going into:
Android: Settings → Connections → Data usage → Mobile data usage
iPhone: Settings → Cellular → Cellular data usage
Here is an helpful FAQ with more details about this topic https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-high-amount-of-data-why
To compare it with the one from your Fizz account simply go under My plans and click on Usage and if you want to see a more specific graph click on Daily usage.
This is an FAQ about it https://fizz.ca/en/faq/how-do-i-view-my-usage
I have also contacted you privately on your email to discuss about this since I noticed that you have multiple mobile plans on your account to make sure that we can properly investigate this without posting sensitive information here.
We will keep in touch on there to find a solution to this as soon as possible.
Have a nice day.
-Mihai, Community Moderator

BradDoell

Good morning @ekalavya

Check out this FAQ, it has suggestions on how you can use your phones settings to verify your data usage.

https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-high-amount-of-data-why

Cheers,

Brad

P.s. I have noticed anomalies as well about data usage on the current day, but the amounts always settle out a day or two later.

G225 code IRSGE

Hi, check in your phone if you have support for Wifi Enabled. If yes, the disabled.

Turn off the internet of all the apps you don't need outside the house.

Check the consumption by app to see which takes a lot of the internet.