Pending activation

KevinJ
KevinJ Posts: 2 ✭✭
edited February 2 in Your Fizz Account
I signed up on last week, and got my modem this week. On Tuesday I got my internet active but they still say pending activation and I can't use the TV function. I have been charged for both already.

Is it normal to take more than 4 days to resolve something like this?

Thanks

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 10,102 ✭✭

    no this should be instantaneous contact the support https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 24,044 admin

    Hello KevinJ  ,

    Sorry to hear about the issue!

    It appears that there is a delay in the activation process of the plan itself as normally it should take only a few minutes.

    A ticket was escalated so our technical team can check what happened and once the issue is resolved, you will be reached back via e-mail with updates.

    You can also track the ticket status in My settings - My tickets to have a view over it`s progress.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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