"Your balance is too low"?

jengee
jengee Posts: 4 ✭
edited February 3 in My Mobile
Just trying to troubleshoot... using Textra on a Samsung phone. This morning, every time I try to send a photo or a gif, I get a "your balance is too low" error message. Not sure if this is a Fizz glitch or a Textra glitch... any help would be so appreciated! :)

(I checked and I'm not "over" any data...)

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 10,623 ✭✭
    edited January 31 Answer ✓

    Hi @jengee

    The error message "Your balance is too low" when attempting to send multimedia messages (MMS) using the Textra app on your Samsung phone is likely due to the app's settings. Textra requires an active data connection to send MMS, even though sending MMS itself doesn't consume your data allowance. If mobile data is disabled or restricted for Textra, you may encounter this error.

    Is your data working for the other apps?

Answers

  • BlueGiant_L57D2
    BlueGiant_L57D2 Posts: 7,680 ✭✭

    Hi @jengee,

    Do you have the same problem with the message application supplied with your phone?

  • jengee
    jengee Posts: 4 ✭
    Thanks for answering so quickly everyone! I just checked with the default messaging app, and it does the same thing as well. I also checked my mobile data settings and everything seems to be in order...
  • elena code xzi4t
    elena code xzi4t Posts: 10,623 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6973948#Comment_6973948

    If you are using any other application with the wifi disabled, are you able to use internet?

    What phone are you using?

  • G225 code IRSGE
    G225 code IRSGE Posts: 5,265 ✭✭

    Hi, what plan do you have? 

    If you don't have an unlimited texting plan, you need money in your wallet or an add-on.

  • DanielaP
    DanielaP Posts: 13 ✭✭

    I had the same issue. It happens when your wallet has no more money (or less money than the cost of action) and your action (sending) need to be paid; for ex. you don't have text on your plan and try to send text (same if you have no voice, but receive a voicecall).

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 7,072 ✭✭

    MMS doesn't work over wifi, it absolutely requires data for it to work. With a competing provider, there was a similar issue that was resolved impacting data usage. It would be best to contact Fizz technical support for your situation.

    Exact error code is 2504: your balance is too low

  • Whizz
    Whizz Posts: 24,233 admin

    Hello @jengee

    Could you please try switching your phone to airplane mode for a couple seconds, then switch it back to normal? Once done, please reinsert the Sim and restart the phone. You could also verify if your APN settings match ours https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    If the issue still persists after, feel free to contact us directly and we will gladly investigate this matter further:

    https://fizz.ca/en/support

    Have a lovely day ahead!

    -Ingrid, Community Moderator

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