Why is my payment always declined when I activate my Fizz card?

wzh
wzh Posts: 2 ✭
edited January 26 in Your Fizz Account
I have used two Visa debit cards and neither of them works. I'm pretty sure there's nothing wrong with them.

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 9,791 ✭✭
    edited January 25 Answer ✓

    hi @wzh

    Did you try to contact the institution to verify that they didn’t block the transaction?

    If it is a prepaid card some of them are not working

    Try to contact the fizz support too https://fizz.ca/en/support

Answers

  • MobileFizzer
    MobileFizzer Posts: 16 ✭✭

    You may also want to read this:
    https://fizz.ca/en/faq/what-payment-methods-can-i-use

  • Whizz
    Whizz Posts: 23,876 admin

    Hello @wzh ,
    We are sorry to hear about the situation encountered with your payment when trying to activate a mobile plan at Fizz.
    After making the necessary verifications into our tools, we noticed that indeed the payment method received a declined error.
    In order to receive assistance regarding the subject, please contact our online customer service agents using this link: https://fizz.ca/en/support and they will gladly help.
    Also, please make sure that you are having the 3DS activated and functional for your card, as it is a feature requested by Fizz.
    Here are more details: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Your understanding is highly appreciated.
    Have a nice day.
    -Lavinia, Community Moderator

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