Internet not connected

mehdi G. #11111
mehdi G. #11111 Posts: 1 ✭✭
edited 7:02AM in Internet
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Show WIFI, but im not connected

Best Answer

  • Whizz
    Whizz Posts: 23,828 admin
    Answer ✓

    Hello mehdi G. #11111 

    I kindly have to inform you that I have verified your network connection in my tools and, looking over the mainline reference diagnostics, I noticed there are some maintenance works carried out in your area.
    At this moment, I can only assure you that our technicians are working around the clock to restore the service in the shortest possible time, so you can enjoy the service that you are paying for at full capacity.
    As a useful tip, for the moment, I can only suggest you check the light "@" of your modem from time to time and if it is not blinking ( lit green), your connection was restored and you will need to electrically restart the modem once more.
    To restart the modem, you can disconnect the power cable from the back, wait for 10 seconds then plug it back in.
    Here you can see more details: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    For further details, feel free to contact us directly https://fizz.ca/en/support

    Have a great night!

    -Ingrid, Community Moderator 

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,698 ✭✭
    edited January 18

    Hi @mehdi G. #11111

    Did you try to reboot the modem?

    Double-check the coaxial cable connection

    It can be a temporary problem in your sector, however, only the support can validate it.

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • G225 code IRSGE
    G225 code IRSGE Posts: 4,477 ✭✭

    Reboot the modem and try if Ethernet work too.

  • Bana4647
    Bana4647 Posts: 123 ✭✭

    Reboot the modem should solve it.

This discussion has been closed.

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