What happened to my APN for Fizz?

LenK

I followed the instructions in the video online to manually set up the APN parameters on an Android phone. The Fizz APN was there. Everything looked okay except that I could not modify the APN type, which did not agree with the one specified in the video. Now when I go back to my settings I see only my old carrier for Internet and MMS (services?) under APNs. Do I have to add an access point for Fizz? Thanks.

PotatoStarch

after editing, make sure to save the APN (not just close the window), then enable it by clicking on it in the APN menu (the one prior entering to specific APN's configuration)

Whizz

Hello LenK 

In order to send again the carrier settings, please access your Fizz account -> My plans -> Manage my plan -> Advanced parameters -> Fizz network parameters. More details can be seen here https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If the issue still persists, please contact us directly and we will gladly assist you further: https://fizz.ca/en/support

Have a great rest of the night!

-Ingrid, Community Moderator