Home internet not working

shimabs
shimabs Posts: 2 ✭
edited January 15 in Internet
Hi my home internet is not working also i reset my modem and turn it off and on but it dosent work

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,698 ✭✭
    edited January 15

    Hi @shimabs

    It seems that you have covered the basic procedure, but there might be some work in your area that could affect it.

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,828 admin

    Hello shimabs, 
    We are sorry to hear about the situation encountered with your home internet plan. 
    After making the necessary verifications into our tools we were not able to find an internet plan linked with your Fizz account therefore if you need assistance, please provide us in private the email address associated with the account or contact our online customer service agents. 
    They are available at any hour and you will receive the necessary help. 
    For doing that, you can access this link: https://fizz.ca/en/support 
    Thank you for understanding. 
    Have a nice day. 
    -Lavinia, Community Moderator  

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